Privacy Policy

Entity: VDurga Industries Private Limited

Jurisdiction: Bangalore, Karnataka, India

Last Updated: 17th August 2026

1. OVERVIEW

This Privacy Policy explains how Vintimes collects, uses, stores, protects, and shares personal information when you use the Vintimes App, website, and related Waiting-Time Compensation services.

Because Vintimes uses a single application for both Customers and Service Providers, information collected may vary depending on the participant's role and the features used.

2. APP PERMISSIONS

Depending on the features used, Vintimes may request the following permissions:

Location

Location may be used where required to support the Underlying Service context, identify relevant transactions, assist with waiting-time functionality, improve security, or provide location-related features.

Background location will only be requested or accessed where required by an applicable feature and subject to applicable permissions and device settings.

Camera

Camera access may be used for profile photographs, verification documents, supporting evidence, or other legitimate Platform functions where applicable.

Gallery / Photos

Gallery or photo access may be used to upload profile photographs, supporting images, documents, or other relevant materials.

Microphone

Microphone access may be used where voice communication or voice-message functionality is available.

Notifications

Notifications may be used for:

• Waiting-Time Compensation Requests.
• Request acceptance or rejection.
• Payment notifications.
• Payout notifications.
• Account notifications.
• Security alerts.
• Important service communications.
• Promotional communications where permitted.

Storage / Files

Storage or file access may be used where applicable for uploading or accessing supporting documents, receipts, or other files.

Participants can manage permissions through their device settings. Disabling certain permissions may affect corresponding features.

3. INFORMATION WE COLLECT

Depending on the participant's role and use of the Platform, we may collect:

Personal Details

• Name
• Phone number
• Email address
• Age
• Gender
• Date of birth
• Address
• Profile information

Service Provider Information

Where applicable:

• Professional information.
• Skills and service category.
• Business information.
• Verification information.
• Registration information.
• Payout information.

Payment Information

Payments may be processed through third-party payment providers.

Vintimes does not ordinarily store complete debit or credit card details where those details are processed directly by authorized payment providers.

Usage & Device Data

This may include:

• App interactions.
• IP address.
• Device model.
• Operating system.
• App version.
• Diagnostic information.
• Crash information.

Waiting-Time Data

Where applicable, Vintimes may process:

• Waiting-Time Compensation Requests.
• Waiting duration submitted or recorded.
• Request date and time.
• Requested compensation.
• Customer acceptance or rejection.
• Payment status.
• Payout status.
• Transaction references.

Location Data

Where applicable and permitted, location information may be used in connection with the Underlying Service or relevant waiting-time functionality.

Cookies & Tracking Technologies

Cookies and similar technologies may be used for functionality, security, analytics, and improving user experience.

4. HOW WE USE INFORMATION

Information may be used to:

• Create and manage accounts.
• Facilitate Waiting-Time Compensation Requests.
• Deliver requests to the relevant Customer.
• Allow Customers to review and accept or reject requests.
• Process payments.
• Process Service Provider compensation and payouts.
• Provide notifications.
• Provide customer support.
• Prevent fraud and misuse.
• Investigate disputed transactions.
• Maintain Platform security.
• Improve the App.
• Comply with applicable laws and regulations.
• Send promotional communications where permitted and where applicable consent has been obtained.

5. INFORMATION SHARING & DISCLOSURE

Information may be shared where reasonably necessary with:

• The relevant Customer or Service Provider to facilitate a Waiting-Time Compensation Request.
• Payment processors.
• Banking and financial service providers.
• Hosting and technology providers.
• Analytics and security providers.
• Customer support providers.
• Legal authorities where required by law.
• Professional advisers where reasonably necessary.

Vintimes does not sell or rent personal information to marketers or third parties.

Only information reasonably necessary for the relevant purpose should be shared with another participant.

6. DATA SECURITY

Vintimes uses reasonable technical and organizational measures to protect personal information, including appropriate access controls and security practices.

However, no electronic system can guarantee absolute security.

Participants are responsible for protecting their account credentials and devices.

7. DATA RETENTION

Information may be retained for as long as reasonably necessary for:

• Providing Platform functionality.
• Processing transactions.
• Maintaining records.
• Preventing fraud.
• Resolving disputes.
• Meeting legal and regulatory requirements.
• Protecting legitimate business interests.

Participants may request account or data deletion by contacting:

info@vintimes.com

Certain information may be retained where required by law or reasonably necessary for legitimate legal, security, accounting, or dispute-resolution purposes.

8. ACCOUNT DELETION

Participants may request deletion of their Vintimes account and associated personal information through the account deletion option available within the Vintimes App.

The account deletion option can be accessed through:

Vintimes App → Profile / Account Settings → Delete Account

Before confirming deletion, the participant may be required to authenticate their account and confirm the deletion request.

Upon receiving a valid account deletion request, Vintimes will delete or anonymize the personal information associated with the account, subject to applicable legal, regulatory, security, fraud-prevention, accounting, payment, or dispute-resolution requirements.

Certain information may be retained where Vintimes is legally required or reasonably permitted to retain it, including information necessary for:

• Legal and regulatory compliance.
• Prevention and investigation of fraud or misuse.
• Financial, tax, and accounting records.
• Resolution of pending disputes or claims.
• Enforcement of contractual or legal rights.
• Security and audit purposes.

Where information is required to be retained, such information will be retained only for the period necessary for the applicable purpose and will not be used for unrelated purposes where prohibited by applicable law.

Account deletion is intended to permanently remove the participant's active Vintimes account and associated personal information that is not required to be retained.

Deletion of a Vintimes account does not necessarily delete records that Vintimes is legally required to maintain or information that has been independently retained by third-party payment providers, financial institutions, or other parties subject to their own lawful retention requirements.

Participants may also request account deletion through the designated Vintimes account-deletion webpage:

Account Deletion Request: Create Delete Request

The account-deletion webpage will provide a clear mechanism for participants to submit an account deletion request without requiring them to reinstall or access the Vintimes App.

9. YOUR RIGHTS & CHOICES

Subject to applicable law, participants may have the right to:

• Access personal information.
• Correct inaccurate information.
• Request deletion.
• Withdraw consent where applicable.
• Opt out of promotional communications.
• Request restriction of certain processing.
• Raise privacy-related complaints.

Requests may be made through the App or by contacting info@vintimes.com.

10. CHILDREN'S PRIVACY

Vintimes is not intended for individuals under 18 years of age unless use is legally permitted with appropriate parental or guardian involvement.

Where Vintimes becomes aware of information collected from a child in circumstances where such collection is not permitted, appropriate action will be taken in accordance with applicable law.

11. POLICY UPDATES

Vintimes may periodically update this Privacy Policy to reflect changes in services, technology, business practices, or applicable law.

The latest version will be made available through the App or website.